The art of the sale...just not with ADT...

Thu, 24 Dec 2009 12:52:00 GMT

Originally I decided to go with ADT for home security at our place. There is a nasty spike in violent crime in our neighborhood and I figured an alarm might be a good idea for a first line of defense. So I give them a call and after some talking we come to an agreement. However I decided that $35/month and a 3 year contract is just too much on the backend for an alarm system and call back a few days later to cancel.

So today I get a call back from an "ADT Hit Man" who decides to offer me an extra year of free monitoring to sweeten the deal. After I told him that the main "pain point" was this 3 year agreement they're making me sign, they dismiss it with "well it's standard in the industry." Funny my alarm guys that I ultimately went with only asked for a one year agreement. Ultimately ADT does nothing to address my problem with going with them and a customer is gone.

I would have like to think that ADT might have been able to salvage the deal had they maybe offered to reduce or waive the contract in exchange for some more up front costs. Instead they tried to keep me longer even if a part of the deal was free. Not what I would consider smart selling. Also they tried to convince me my other alarm guys offered lousy monitoring for $8/month. Be VERY careful how you bash the competition in sales, makes you look unprofessional as well.

Oh well ADT, if you had played this right we might have had a deal.

Rant of the day: Windows Update

Fri, 11 Dec 2009 16:50:00 GMT

So you're trying to leave for the day, but as you shut down, windows starts with "Installing update 1 of 36" *sigh* has it been that long? You now have a few choices

Be late to wherever you're going
Force a shutdown and risk corruption

I really do wish Microsoft would think about putting in a "cancel at the next install" option so you can cancel midway. This can just suck...

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The art of the sale...just not with ADT...

Rant of the day: Windows Update